BACKGROUND
From one country to the next, the quality of service in the hotel sector is far from homogeneous: there are no international standards, and classification systems are unsuitable. Star rating criteria are specific to each country, and are limited to assessing the level of equipment in the hotel. These differences can be an obstacle for destinations where tourism is a major economic driver. The HOTELcert International mark enables you to display a certification recognized by the entire hotel and tourism industry.
HOTELcert International certification is recognized by all tourism industry experts (tour operators, travel agents, tourist offices, etc.) as a credible and rigorous system, guaranteeing that certified hotels and their teams take customer satisfaction into account and are fully committed to a continuous improvement approach.
This certification, which is valid for 3 years, is based on the quality of hotel services and focuses on the customer experience.
CERTIFICATION BENEFITS
To commit to HOTELcert International certification is to undertake a :
- adapted to your business, thanks to a specific reference framework setting precise, measurable objectives,
- innovative, a source of differentiation and continuous improvement of your services, on an international scale,
- a reassuring guarantee of consistent service quality for your customers,
- mobilizing staff around concrete objectives.
How does it work?
A mystery visitor, commissioned by the AFNOR group, comes to assess the quality of services provided by the hotel (from telephone reservations to check-out and handling of customer complaints) according to the 622-criteria HOTELcert International standard.
Following the opinion of an expert, based on the report submitted by the mystery visitor, certification is awarded for 3 years. The hotel undergoes a control audit every 18 months to ensure that it is following the certification process.
7 SERVICE COMMITMENTS
- Smiling staff, friendly staff
- Staff availability, attentive to customer needs
- Quality bedding for a good night's sleep
- Cleanliness of hotel and rooms
- Quiet surroundings to ensure customer peace of mind
- Practical and touristinformation available to customers
- Quality control, to guarantee the lasting quality of our services.
INSTRUCTIONS FOR CERTIFICATION
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Application for certification : After acceptance of our proposal, you plan and select the start date for the certification process.
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Setting up the process : You inform staff at least 2 months before the start of the certification process.
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Assessment: The AFNOR Group's assessment gives you a clearer picture of your facility's strengths and potential areas for improvement.
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Certification decision : You receive a certificate valid for 3 years.
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Follow-up audit and renewal of your certification: We offer you a renewal assessment.
WHY CHOOSE THE AFNOR GROUP?
- Qualified auditors specialized in your sectors and businesses. Their knowledge of QSE standards enables them to carry out combined audits.
- You have access to a personalized customer area to help you manage your certification, prepare your audits and track your progress.
- Our presence in over 100 countries makes it easy to roll out your initiatives on a global scale.
- The reputation of a long-standing player in organization certification for over 20 years
- The strength of a network of 1,750 auditors and assessors dedicated to your success
