Lead implementer training: Building a quality management system

TRAINING PROGRAM

- Define the scope of the quality management system

- Identify and consider stakeholders

- Drawing up a quality policy

- Implementing the process approach

• Identifying, mapping, understanding, planning and monitoring quality management system processes
  processes
• Identifying different types of process
• Creation of a process map for the quality management system

- Planning the quality management system

• Actors, management, documentation, resources

- Monitor and measure system and process performance

- Implementing improvement

• Improvement tools
• Increasing customer satisfaction

- Use vocabulary wisely

• The vocabulary associated with each training stage

- Understanding the stages of the certification project

• Managing your certification project
• Positioning certification among the company's challenges

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