- The concepts
- Distinguish between the concepts of quality, quality assurance and quality management
 - Understand the context and developments of the ISO 9000 series of standards
 - Measuring the place of quality management and audit systems in the modern economy
 - Review of ISO 19011 and ISO 17021 requirements
 - Master the different types of audit and their methods
 
- Preparation
- Establish internal and external audit programs
 - Planning and preparing an audit
 - Review of a quality manual
 - Building an audit plan
 - Drawing up an audit checklist
 
- The realization
- Conducting an audit Part 1, 2 and 3
 - Master investigative techniques
 - Develop the skills needed to handle difficult situations with confidence
 
- The conclusion
- Reporting audit results
 - Check corrective actions
 - Set up follow-up audits
 - Positioning the audit as an improvement tool during management reviews
 - Encourage the company to improve and meet ISO 9001 requirements
 
- CQI and IRCA registration
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- CQI and IRCA auditor/audit manager registration
 
 

