This training course will enable you to master the quality audit process. With over 70% of the training time devoted to real-life case studies, you'll learn what behavior to adopt. At the end of the course, you'll be able to master all the methods and postures you need to adopt to successfully carry out an internal quality audit.
THE BENEFITS OF THIS TRAINING
- Step-by-step methodology
- Systematic application of each practice
- Role-playing on business cases
- Plus: certificate of educational achievement.
WHO IS CONCERNED?
Anyone wishing to carry out internal quality audits and seeking certification of their internal auditing skills.
No prerequisites are necessary, but it is recommended that participants be familiar with ISO 9001.
TRAINING CONTENT
Process and key points
- The audit process
- Discover the fundamentals of auditing
- Identify the different players involved in the audit
- Positioning the audit within the company
- Evaluate the effectiveness of the audit process
Identify key points in the audit process
- Audit objectives
- Audit procedure and phases
- Auditor's role and rules
From preparation to conclusion of an audit
- Preparing an audit
- Definitions: objectives, reference framework and audit scope
- Preliminary analysis of the entity to be audited
- Drawing up an audit plan and audit guide
Performing the audit
- Facilitating the opening meeting
- Conducting interviews: interview techniques, key points in audit communication
- Observation and data collection
- Detecting and highlighting discrepancies
Concluding the audit
- Synthesis and formalization of discrepancies
- Preparing and moderating the closing meeting
- Drafting the audit report
- Assessment of the relevance of corrective actions proposed by the auditees
- Closing the audit
Behavior and communication
- Learn how to conduct an interview
- Adapting your interview behavior
- Mastering active listening
- Master the different types of communication.
WHY CHOOSE THE AFNOR GROUP?
We are committed to helping you succeed in your training.
- 40 years of training experience
- 12 training centers worldwide
- A wide range of e-learning courses
- 10,000 students a year
- Certified training (ICA, IRCA, etc.)
- 40 offices worldwide.
