- The concepts
- Distinguish between the concepts of quality, quality assurance and quality management
- Understand the context and developments of the ISO 9000 series of standards
- Measuring the place of quality management and audit systems in the modern economy
- Review of ISO 19011 and ISO 17021 requirements
- Master the different types of audit and their methods
- Preparation
- Establish internal and external audit programs
- Planning and preparing an audit
- Review of a quality manual
- Building an audit plan
- Drawing up an audit checklist
- The realization
- Conducting an audit Part 1, 2 and 3
- Master investigative techniques
- Develop the skills needed to handle difficult situations with confidence
- The conclusion
- Reporting audit results
- Check corrective actions
- Set up follow-up audits
- Positioning the audit as an improvement tool during management reviews
- Encourage the company to improve and meet ISO 9001 requirements
- CQI and IRCA registration
-
- CQI and IRCA auditor/audit manager registration