On completion of this course, you will be able to :
- A global and strategic vision of the standard
- Have a precise understanding of each of its articles
- Transpose normative requirements into your operational reality.
THE BENEFITS OF THIS TRAINING
- ISO dominoes for vocabulary acquisition
- Requirement maps" to explore standard requirements
- Interactive quizzes for self-assessment of management principles
- An individualized handout containing the key ideas of the standard's articles.
WHO IS CONCERNED?
All professionals wishing to learn about or deepen their knowledge of ISO 9001 requirements.
No prerequisites are required.
TRAINING CONTENT
1 - Getting to grips with the essentials
- Essential principles
- The vocabulary
2 - Understanding the structure of ISO 9001 v.2015 and the Higher Level Structure (HLS)
- Structure logic
- HLS PDCA
3 - Understanding the standard as a whole and the links between the standard's clauses
- The process approach
- PDCA
4 - Analyze all sections of the standard to identify key ideas
- Use "requirements maps" to analyze sections of the standard
5 - Importance of identifying and taking into account the components of the organization's context
- Internal and external issues
- Stakeholder needs and expectations
- The scope of the quality management system
- The process approach
6 - The role of leadership in the QMS
- Management leadership and commitment
- Quality policy
- Roles, responsibilities and authorities
7 - QMS planning
- Taking risks and opportunities into account
- Determine quality objectives and draw up action plans
8 - Identifying and mastering media
- Resources: human resources, infrastructure, environment for process implementation, resources for monitoring and measurement, organizational knowledge
- The skills
- Awareness and communication
- Documented information
9 - Operational activities: from planning activities to controlling non-compliant outputs
10 - Performance assessment
- Monitoring, measurement, analysis and evaluation
- Internal Audit
- Management review
11 - System, process and product improvement
- Non-conformities and corrective actions
- Continuous improvement.
WHY CHOOSE THE AFNOR GROUP?
- The expertise of the French market leader, with over 70,000 certified sites worldwide
- The reputation of a long-standing player in organization certification for over 20 years
- The strength of a network of 1,750 auditors and assessors dedicated to your success
- Our presence in over 100 countries makes it easy to roll out your initiatives on a global scale.
- Modular, complementary certification solutions tailored to your situation
- You have access to a personalized customer area to help you manage your certification, prepare your audits and track your progress.
