At the end of this course, you will be able to :
- To have a global and strategic vision of the standard
- Have a clear understanding of each of its articles
- Transpose the normative requirements into your operational reality.
THE BENEFITS OF THIS TRAINING
- ISO dominoes for vocabulary acquisition
- Requirements maps" to explore the requirements of the standard
- Interactive quizzes for self-assessment on management principles
- An individualized handout with key ideas from the standard's sections.
WHO IS CONCERNED?
Any professional wishing to learn about the requirements of the ISO 9001 standard.
This training does not require any pre-requisites.
CONTENT OF THE COURSE
1 - Getting to grips with the essentials
- The main principles
- The vocabulary
2 - Understanding the structure of ISO 9001 v.2015 and the Higher Level Structure (HLS)
- The logic of the structure
- The HLS PDCA
3 - Understanding the standard as a whole and the links between the clauses of the standard
- The process approach
- The PDCA
4 - Analyse all the clauses of the standard to identify the key ideas
- Through the "requirements maps", analysis of the clauses of the standard
5 - Importance of identifying and taking into account the components of the organisation's context
- Internal and external issues
- Stakeholders' needs and expectations
- The scope of the quality management system
- The process approach
6 - The role of leadership in the QMS
- Management leadership and commitment
- Quality policy
- Roles, responsibilities and authorities
7 - QMS planning
- Taking into account risks and opportunities
- Determine quality objectives and develop action plans
8 - Identify and master the media
- Resources: human resources, infrastructure, environment for process implementation, resources for monitoring and measurement, organizational knowledge
- The skills
- Awareness raising and communication
- Documented information
9 - Operational activities: from planning activities to controlling non-compliant outputs
10 - Performance evaluation
- Monitoring, measurement, analysis and evaluation
- Internal audit
- Management review
11 - System, process and product improvement
- Non-conformities and corrective actions
- Continuous improvement.
WHY CHOOSE THE AFNOR GROUP?
- The expertise of the French leader with over 70,000 certified sites worldwide
- The reputation of a historical player in the field of certification of organisations for over 20 years
- The strength of a network with 1,750 auditors and assessors to help you succeed
- Our presence in more than 100 countries makes it easy for you to go global
- Modular complementary certification solutions adapted to your situation
- You have a personalised client area to facilitate the management of your certification, the preparation of your audits and to monitor the progress of your process.
