Today's information systems challenges call for the implementation of appropriate organizations that combine reliability and continuity with unfailing service quality. In this context, ISO IEC 20000-1 certification offers a solution.
ISO/IEC 20000-1 certification is the only international standard, aligned with ITIL v3, enabling you to gain recognition for your IT service management system. It's a motivating project for your teams, and one you can easily promote to your customers.
THE BENEFITS OF CERTIFICATION
- For your teams: increase efficiency and gain recognition for the work you do
- Better management of your service lifecycle
- Greater productivity for the business teams concerned
- Guaranteed management of confidential data
- Rationalization of associated costs
- Implementing actions and resources that are appropriate and adapted to customer needs
INSTRUCTIONS FOR CERTIFICATION
- Evaluation visit (optional): Pre-diagnosis in real-life conditions with an auditor to maximize your chances of certification.
- Initial audit: Our auditor interviews your teams, analyzes your practices and data in relation to the standard's requirements.
- Audit feedback: Summary presentation of audit findings, presentation of audit report.
- Certification: AFNOR Group issues your certificate and logo for 3 years
- Monitoring and renewal: A follow-up audit is scheduled every year and a renewal audit every 3 years.
WHY CHOOSE THE AFNOR GROUP
- AFNOR is a leader in ISO/IEC 20000-1 certification. With many years' experience in the assessment and certification of IT services, we bring together a wide range of experts for high value-added audits.
- AFNOR's expertise is confirmed by the recognition obtained fromAPMG for one of our major ISO/IEC 20000-1 certified customers. This recognition can be issued on a case-by-case basis for any customer who requests it.
- The strength of a network of 1,750 auditors and assessors dedicated to your success
- Our local presence in more than 100 countries makes it easy to deploy your initiatives on a global scale.
- Modular, complementary certification solutions tailored to your situation
- A personalized customer area to help you manage your certification, prepare for audits and track your progress.
- The reputation of a long-standing player in organization certification for over 20 years
- A comprehensive, educational audit report:
- levers for your governance to support the development of your organization's strategy,
- objective feedback to measure the effectiveness and efficiency of the measures taken under your management system,
- elements enabling you to improve the control and performance of your operational activities,
- conclusions to anticipate and manage the risks inherent in your activities.
This report will provide a comprehensive overview of your organization's operations, and will support the deployment of your action plans.
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