An approach focused on process quality, putting people first, and continuously strengthening the organizational model.
AFNOR Italia and emeis Italia share a commitment to a structured approach to quality, based on continuous improvement, effective process management, and the ability to respond more and more promptly to the needs of people and stakeholders.
In this context, the quality management system certified to the ISO 9001 standard is an important tool for Emeis Italia in establishing clear, shared, and measurable operational standards that support organizational efficiency and the quality of the services provided.
ISO 9001 certification attests to the implementation of a management system capable of supporting the organization in monitoring processes, managing risks and opportunities, measuring performance, and improving the satisfaction of customers, users, and stakeholders.
For us at Italia, the adoption of a certified management system confirms our commitment to promoting an organizational model focused on quality, transparency, and continuous improvement, while highlighting the organization’s ability to operate according to structured and verifiable criteria.
[Alessandra Taveri, CEO of emeis Italia], states:
“Quality is measured through processes, but it is recognized above all in the daily experiences of our guests, patients, and their families. ISO 9001 certification attests to the strength of our organizational system, but above all, it highlights the work, expertise, and dedication of the women and men at emeis Italia who contribute every day to building care that is increasingly safe, personalized, and humane.”
About emeis Italia
emeis Italia is the Italian division of emeis, a leading international group in the field of care and assistance for vulnerable individuals. With a network of 30 facilities in Italy, including senior living communities and rehabilitation clinics, it offers personalized care and assistance programs centered on the individual.
Each facility combines medical expertise, compassionate care, and high-quality hospitality, creating comfortable and welcoming environments that enhance residents’ quality of life, independence, and well-being.
AFNOR Italia, a third-party certification body within the AFNOR Group, conducts audits to assess the compliance of management systems with the requirements of international standards, thereby helping to strengthen confidence in the quality initiatives undertaken by organizations.
Elio Minutella, General Manager of AFNOR Italia, states:
“ISO 9001 certification demonstrates a concrete commitment to quality, process organization, and continuous improvement. In an industry where organization, reliability, and the ability to meet stakeholder needs are fundamental elements, this certification serves as an important tool for building trust and highlighting the company’s commitment. We are pleased to support emeis Italia on this journey by offering our expertise as a third-party certification body.”
Through its quality management system, emeis Italia reaffirms its commitment to pursuing organizational models that are increasingly effective, transparent, and quality-oriented, focusing on the continuous improvement of processes and the value of the services it provides.
About AFNOR Italia
AFNOR Italia is the Italian subsidiary of the AFNOR Group, an international leader in certification, standardization, training, and assessment services. As a third-party certification body, AFNOR Italia helps organizations enhance their management systems and demonstrate compliance with internationally recognized standards through third-party audits.
