Training - Mastering the requirements of ISO 21001 - Management of Educational Organizations

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Training - cqi and irca iso 14001 conversion auditorTRAINING OBJECTIVES

  • Master the fundamental concepts and principles of an SMOE as defined by ISO 21001:2018
  • Untangle the elements and operations of an SMOE and their main processes
  • Recognizing the correlation between IS0 9001:2015 and ISO 21001:2018
  • Understand the approaches, methods and techniques involved in setting up an SMOE.

Training - cqi and irca iso 14001 conversion auditorWHO IS CONCERNED?

  • All professionals responsible for managing and administering educational establishments;
  • Anyone wishing to learn about the key processes involved in educational organization management systems (EOMS);
  • All other candidates interested in management training for educational organizations.

Training - cqi and irca iso 14001 conversion auditorCOURSE CONTENT (3 DAYS)

Introduction to ISO 21001:2018

    • Objectives and structure of the standard
    • SMOE principles
    • The relationship between ISO 21001:2018 and other standards
    • Principles and concepts of ISO 21001:2018
    • Terms and definitions.

Determining the organization's context

      • Organizational knowledge and context
      • Understanding stakeholder needs and expectations
      • Determining the scope of the management system
      • Educational organization management system.

Leadership deployment

      • Leadership and commitment
      • Referrals for learners and other beneficiaries
      • Additional requirements for special needs education
      • Policy development and communication
      • Roles, responsibilities and authorities within the organization.

Planning actions and objectives

      • Risk and opportunity identification process
      • Risk planning for risks and opportunities
      • Setting and planning the organization's objectives
      • Change planning.

SMOE support processes

      • Material resources
      • Human resources and infrastructure
      • Environment for implementing educational processes
      • Resources for monitoring and measurement
      • Organizational knowledge and learning resources
      • Competence in education
      • Employee awareness
      • Internal and external communication
      • Creation and management of documented information.

Operational processes

      • Planning and operational control of educational products and services
      • Requirements for educational products and services
      • Design and development of educational products and services
      • Process control for educational products and services
      • Educational products and services
      • Stakeholder properties
      • Preservation
      • Changes to educational products and services
      • Release of educational products and services
      • Control of non-conforming educational output .

Performance assessment

      • Monitoring, measurement, analysis and evaluation
      • Satisfaction of learners and other beneficiaries and staff
      • Handling claims and complaints
      • Monitoring, measurement, analysis and evaluation methods
      • Internal Audit
      • Management review.

SMOE improvement process

      • Non-conformities and corrective measures
      • Continuous improvement.

Test of training knowledge.

Training - cqi and irca iso 14001 conversion auditorWHY CHOOSE THE AFNOR GROUP?

We're committed to your training success

  • 40 years of training experience
  • 31 training centers worldwide
  • 17 e-learning modules
  • 10,000 trainees a year
  • Certifying training courses (ICA, IRCA, etc.)
  • 40 locations worldwide.
Training - Logo AFNOR INTERNATIONAL TRAINING

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Main address

Protecting and respecting privacy

The processing of personal data is necessary for the examination of your request, made in your capacity as a professional, to AFNOR Group. Where applicable, this data may also be used to send you commercial information.

In accordance with current European regulations, you have rights of access, rectification, erasure, withdrawal of consent, limitation of processing, opposition to processing and portability concerning your data.

These rights may be exercised by sending a message to the AFNOR DPO.

French speakers: Click here.

English speakers: Click here.


Detailed information on the use of your data and the exercise of your rights can be found in the AFNOR Group's charter on the protection of personal data and privacy.

Click here to find out more.

Request a quote
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Please enable JavaScript in your browser to complete this form.
Main address *

Protecting and respecting privacy

The processing of personal data is necessary for the examination of your request, made in your capacity as a professional, to AFNOR Group. Where applicable, this data may also be used to send you commercial information.

In accordance with current European regulations, you have rights of access, rectification, erasure, withdrawal of consent, limitation of processing, opposition to processing and portability concerning your data.

These rights may be exercised by sending a message to the AFNOR DPO.

French speakers: Click here.

English speakers: Click here.


Detailed information on the use of your data and the exercise of your rights can be found in the AFNOR Group's charter on the protection of personal data and privacy.

Click here to find out more.

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