Quality as seen by 1300 decision-makers from 37 countries - Part 1 of the AFNOR Group study
Quality. Human qualities. Service quality. Product quality. The quality of a job... There are a plethora of variations. But what does the term actually cover? Whether you're a professional or a consumer, the notion of quality diverges and covers more or less complex notions, sometimes diverging to the point of paradox. The AFNOR group asked [...]