This training course provides you with a thorough understanding of the issues involved in the service commitment approach and certification.
-On completing this training, you will have a method and tools to build the right service commitment approach and the keys to drive it successfully.
Who is concerned?
Service commitment project managers/Quality charter and Quality Managers within service companies or in charge of industrial company “Services”
There are no prerequisites for this training course.
Understanding the key components of a Service quality approach
Identifying the challenges and risks/benefits involved in such an approach
Defining commitments and creating a Service baseline
Implementing the service commitment approach
Driving the internal and external deployment of the approach
Evaluating and improving the Service commitment approach
We are committed to support you in the success of your training.
40 years of experience in trainings
12 training centers worldwide
A large range of e-learning training courses
10 000 students per year
Certified training courses (ICA, IRCA, …)
40 offices worldwide
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