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Results

ISO 9001 v.2015 standard: understanding the requirements

This training course explains what is involved in quality management and enables you to assimilate the associated requirements. On completing the training, you will benefit from the following:

- an overall and strategic view of the standard
- precise comprehension of each of its clauses

 

Advantages of this training

  • Training via an educational game based on a scenario aimed at clarifying the ISO 9001 standard
  • Interactive quizzes for self-assessment
  • Tailor-made support comprising the key concepts of the clauses in the standard

Who is concerned?

Who is concerned?

Any professional requiring an introduction to the requirements of ISO 9001, or needing enhanced knowledge of the standard’s requirements.

Prerequisites

There are no prerequisites for this training course. r

Training sequence and content

Learning the basic principles and vocabulary of the ISO 9000 standard

Understanding the structure of the ISO 9001 v.2015 standard and the higher level structure (HLS)

Understanding the standard as a whole and the links between the clauses in the standard

Analysing all the clauses in the standard to identify its key concepts

 

Context of the organization

  • Internal and external issues
  • Interested parties’ needs and expectations
  • Scope of the quality management system
  • Process approach


    Leadership

  • Leadership and management commitment
  • Quality policy
  • Roles, responsibilities and authorities


    QMS planning

  • Risks and opportunities
  • Quality objectives and action plans


    Support

  • Resources: human resources, infrastructure, environment for the implementation of the processes, monitoring and measurement resources, organizational knowledge
  • Competence
  • Awareness
  • Communication
  • Documented information


    Operational activities

  • Planning
  • Requirements for products and services
  • Design and development
  • Control of externally provided processes, products and services
  • Production and service provision
  • Release of products and services
  • Control of nonconforming outputs


    Performance evaluation

  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review


    Improvement

  • Nonconformities and corrective actions
  • Continual improvement

 

Monitoring and measuring the system and process performances

 

Putting improvements in place
•    Improvement tools
•    Enhancing customer satisfaction

 

Using the vocabulary judiciously
•    Vocabulary associated with each stage of the training

 

Understanding the stages in the certification project
•    Coordination of the certification project
•    Positioning certification amongst the company’s issues

Why choose AFNOR Group?

We are committed to support you in the success of your training.

40 years of experience in trainings

12 training centers worldwide

A large range of e-learning training courses

10 000 students per year

Certified training courses (ICA, IRCA, …)

40 offices worldwide

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