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Results

Fine-tuning the role of quality manager: be the key player in enhancing the QMS

This training course equips you with the techniques and attitudes to turn quality into a driving force rather than a constraint. You will master communication fundamentals and be able to control the momentum of your quality system improvements. On completing the training, you will benefit from the following:

- enhance a management system over time by using efficient methods and tools
- control the improvement momentum
- improve the performance of your management system.

Advantages of this training

  • Pragmatic training based on case studies
  • Numerous exercises throughout the training

Who is concerned?

Who is concerned?

Quality managers who have already implemented a quality system or are in charge of managing a quality system.

Prerequisites

There are no prerequisites for this training course. 

Training sequence and content

Accurate and adequate communication (communication fundamentals)

  • Communication techniques (Hands-on workshop)
  • Behaviour management
     

Acting as a quality manager - positioning

  • The quality manager and team, group management
  • The quality manager in relation to the quality system and projects
  • Train, inform and lead change, transfer skills
  • The quality manager’s behavioural skills

  • Improving a quality management system
  • Identifying focus areas to simplify and streamline a quality system, and boost efficiency
  • System optimization and performance
  • Approach to be adopted for efficient use
  • Optimizing the QMS processes
  • Balanced Score Card (Company strategic scorecard)
     

The quality manager’s tools

  • Quality toolbox (Hands-on workshop)
  • Lean management tools (Hands-on workshop)
  • Video presentation

Why choose AFNOR Group?

We are committed to support you in the success of your training.

40 years of experience in trainings

12 training centers worldwide

A large range of e-learning training courses

10 000 students per year

Certified training courses (ICA, IRCA, …)

40 offices worldwide

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