The current challenges of information systems require the implementation of relevant organisations that combine the need for reliability and continuity with an unfailing quality of service. In this context, ISO IEC 20000-1 certification is a solution.
ISO/IEC 20000-1 certification is the only international standard, aligned with ITIL v3, that allows you to obtain recognition for your IT service management system. It is a motivating project for your teams and can easily be promoted to your customers.
THE BENEFITS OF THIS CERTIFICATION
- For your teams: increase efficiency and obtain recognition for the work done
- Better management of the life cycle of your services
- Improved productivity of the business teams involved
- Ensuring good management of confidential data
- Rationalisation of associated costs
- The implementation of actions and means that are adequate and adapted to the needs of the clients
INSTRUCTIONS FOR CERTIFICATION
- Assessment visit (optional): Pre-diagnosis in real conditions with an auditor to maximise your chances of being certified
- Initial audit: Our auditor interviews your teams, analyses your practices, your data with regard to the requirements of the standard
- Restitution of the audit: Summary presentation of the conclusions of the audit, delivery of the audit report
- Certification: The AFNOR Group issues your certificate and logo for 3 years
- Monitoring and renewal: A follow-up audit is planned every year and a renewal audit every 3 years
WHY CHOOSE THE AFNOR GROUP
- AFNOR is the leader in certification according to the ISO/IEC 20000-1 standard. With many years of experience in the field of IT services assessment and certification, we bring together numerous experts for high value-added audits.
- AFNOR's expertise is confirmed by the recognition obtained fromAPMG for one of our major clients who is ISO/IEC 20000-1 certified. This recognition can be delivered on a case by case basis for any client who requests it.
- The strength of a network with 1,750 auditors and assessors to help you succeed
- The proximity of our offices in more than 100 countries facilitates the deployment of your initiatives on a global scale
- Modular complementary certification solutions adapted to your situation
- A personalised client area to facilitate the management of your certification, the preparation of your audits and to monitor the progress of your process
- The reputation of a historical player in the field of certification of organisations for over 20 years
- A comprehensive and educational audit report:
- levers for your governance to support the development of your organisation's strategy,
- objective feedback to measure the effectiveness and efficiency of the measures taken under your management system,
- elements that will enable you to improve the control and performance of your operational activities,
- conclusions in order to anticipate and manage the risks inherent in your activities.
This report will be a comprehensive tool for reporting on the functioning of your organisation and will support the deployment of your action plans.
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