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Results

Pledged commitments

AFNOR Group has set up an organisation, which shows its customers that it provides quality certification, assessment, inspection and company qualification services. Our accreditations for our main activities as well as those of our partners are proof of this. Read the declaration of general management:

AFNOR Certification, available here: https://certification.afnor.org/en/pages/pledged-commitments

GUTcert, available here: https://www.gut-cert.de/

AFNOR Italia, available here:

Politica AFNOR

Regolamento per attività certificazione

Privacy policy

AFAQ AFNOR Int. Tunisie:

Commitments:

As required by international standards, a certifier must be independent from its customers. AFAQ AFNOR international is not only a trusted third party very committed to the values ​​of independence and confidentiality, but it also guarantees that its professional ethics is shared by all its employees as well as by its entire network of partners.

The main line of its policy is impartial judgment in the issue of certificates, equal treatment of applicants and beneficiaries and total transparency of the decisions taken.

 

Political quality :

As a certification body, AFAQ AFNOR INTERNATIONAL recognizes the importance of impartiality in the exercise of management system certification activities and undertakes to apply a quality policy to meet the requirements of ISO standards / IEC 17021-1 (2015) and ISO / TS 22003 (2013). In particular, it commits to:

  • Ensure the proper management of conflicts of interest and the objectivity of management system certification activities. Be impartial towards customers and respect confidentiality rules
  • Apply the rules for managing the certification
  • Ensure the training and competence of personnel involved in certification; AFAQ AFNOR INTERNATIONAL is particularly committed to ensuring the qualification of personnel involved in carrying out audits
  • Evaluating the conformity and certification of SMSDA, in a market where the mastery of food safety and consumer protection becomes an essential issue.
  • Apply procedures to resolve complaints, appeals and disputes.

Our values ​​are thoroughness, ethics, respect for our customers and the service we owe them. They commit us to provide professional work to each of our customers and encourage us to constantly seek ways to improve the quality of our certification or assessment services. Each of our employees makes a personal commitment to respect these values, to implement them, and to report any conflict of interest and actively participate in the continuous improvement of our processes.

Ridha HAJERI
Managing Director
AFAQ AFNOR Int. Tunisia

AFNOR Asia Ltd, available here:

Policy on impartiality

AFNOR UK Limited:

 
Quality has always been, and remains, at the heart of everything that we do.
As part of the AFNOR Group, our common values are Integrity, Impartiality, Competence, Respect for our Customers and Quality of Service. These values demand professionalism and encourage us to continuously seek opportunities for improvement.

 
Our values can be demonstrated in our everyday operations:

• Developing long-term relationships with our customers
• Recognising that every client is different and faces different challenges
• Adopting a pragmatic, constructive approach, whilst respecting the impartiality of the auditing process
• Sharing our insight and expertise with our clients
• Ensuring that our employees and partners have the expertise and skills to conduct our operations efficiently.

As part of this, we are implementing measures to react to, and recover from, adverse situations in line with the business continuity objective:

• Maintain employee awareness of the company’s expectations of them during an emergency or business continuity threatening situation
• Ensure that integrity of clients’ certificates is maintained

 
The Governing Board, composed of various stakeholders in certification issues, assures the impartiality of our processes and the absence of conflicts of interests. To ensure the objectivity of our operations, we analyse and manage risks and potential conflicts of interests on an on-going basis through the implementation of our Quality Manual and supporting documents. We are committed to continual improvement of both our Quality and our Business Continuity Management systems.

 
This policy is communicated to employees, suppliers and sub-contractors and is made available to the public. This policy is reviewed annually to ensure it remains relevant and appropriate.

 
Mark SALT
Managing Director
AFNOR UK